Facebook is a great place to interact with customers, and part of that means providing customer service. Find out how you can improve the customer service you offer via Facebook. ...
It's clear that Twitter is a great tool for engaging customers, but what few companies realize is that it can also be used to provide excellent customer service. Check out this article by Social Media examiner to learn 4 easy ways you can start using Twiter to effectively support your customers. ...
Quoted from article: Oct. 27 was the first day of the Social Media for Customer Care Summit in New York, a gathering of some of the largest brands in the world focused on how social service can be leveraged more effectively. Nearly every brand was struggling with the same three big questions, which became discussion topics and hashtags in their own right: How can customer care better integrate with other functions across a company, like marketing?#integration How can an organization take the efforts of one or two pioneering individuals and employ it brand-wide?#scaling How can social media be used to mitigate negative posts or a brand crisis? #crisis ...