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Developing a Customer-centric Journey on Social Media

The Challenge

Viant previously viewed its digital presence more like a traditional marketing channel by primarily focusing on promotional organic content, but knew that social media users were looking for something more engaging and valuable. The medical device manufacturing company wanted to build brand awareness, improve credibility, and drive views toward important educational content and case studies. 

Continue reading below to learn how we transformed Viant’s social media presence by developing a strategic B2B LinkedIn advertising program combined with an engaging organic social media feed.

The Action

A revitalized social media approach

We repositioned Viant's previous use of social media from a traditional marketing channel to a more holistic, multi-tactic approach that spanned the full buyer journey. Our program maximized organic social media content reach through practices such as a time-of-day analysis using our proprietary Social Intelligence Optimization (SIO) tool, targeted hashtag research and usage, and a LinkedIn advertising program to complement organic content.

A strategic approach to content creation

We developed a more comprehensive and diverse content mix that targeted key business objectives, such as increasing brand awareness and credibility. Understanding that social media is a discovery tool for many B2B buyers, we focused our attention on sharing educational content — such as case studies, statistics, and markets served — that positioned Viant as a medtech design and manufacturing leader.

A targeted ad program sharing key messaging

Alongside the organic LinkedIn content, our team implemented a targeted ad program to share key pieces of educational content that supported Viant’s messaging and values of being an end-to-end medical device manufacturer. Using whitepapers, case studies, and capability briefs, campaign objectives include building credibility, driving website traffic, and generating leads. The success of the pilot meant we scaled up the ongoing paid LinkedIn ad program by about 3.5x while maintaining strong results. Our ongoing optimizations and focus on creating ads with messaging that resonated with the target audience drove results that significantly outpaced spending while also achieving a lower cost per click (see results below).

The Results

ORGANIC

increase in average engagements per post (2023 vs. 2021)

increase in followers (22,604 to 52,724; 2021 vs. 2023)

increase in engagement rate (2023 vs 2021)

increase in average clicks per post (2023 vs 2021)

849,582

total LinkedIn impressions in 2023

61,028

total LinkedIn engagements in 2023

48,144

total clicks in 2023

PAID

increase in paid ad impressions (2023 vs 2020)

increase in landing page clicks (2023 vs 2020)

decrease in cost per click (2023 vs 2020)