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Developing a Customer-centric Journey on Social Media

Challenge

  • Viant previously viewed its digital presence primarily as a traditional marketing channel, focusing on promotional organic content
  • They recognized the need for a more engaging and valuable social media strategy

Goals

  • Build Brand Awareness: Enhance Viant’s visibility and reputation within the industry
  • Improve Credibility: Establish Viant as a leader in medtech design and manufacturing
  • Drive Engagement: Increase interactions and views on educational content and case studies

Our Approach

  • Shifted to a holistic, multi-tactic social media strategy covering the full buyer journey
  • Used time-of-day analysis, targeted hashtags, and LinkedIn ads to enhance organic content reach
  • Developed diverse, educational content to position Viant as a medtech leader
  • Launched a targeted ad program to build credibility, drive traffic, and generate leads

The Results

ORGANIC

133%

increase in followers (2021 vs. 2023)

127%

increase in average clicks per post (2023 vs 2021)

PAID

878%

increase in landing page clicks (2023 vs 2020)

1012%

increase in paid ad impressions (2023 vs 2020)